📱 Can residents have cellphones?
Yes, residents are allowed to have cellphones.
💻 Can residents have personal electronic devices?
Yes, as long as they do not interfere with their care plan or the well-being of others.
📶 Is Wi-Fi available?
Yes, residents have access to Wi-Fi for communication and entertainment.
👨👩👧 Are visitors allowed?
Yes! Family and friends are welcome during designated visiting hours.
🚐 Do you provide transportation services?
Yes, we offer transportation services for medical appointments and essential errands.
🚬 Is smoking allowed?
Smoking is permitted in designated outdoor areas. It is prohibited inside the building.
🏠 How do I apply for services?
Apply online through APD: Apply Here
💰 Who pays for the services?
The iBudget Waiver pays for services, but residents must pay rent ($583.42/month).
📌 Where can I check my waiver status?
Check your status via APD Regional Office: Find Your Office
🔑 What do I need to move in?
Residents need a doctor’s evaluation, ID, Medicaid details, and personal belongings.
🏡 Are private rooms available?
We offer both private and shared rooms depending on availability.
🐾 Are pets allowed?
No, but we offer pet therapy sessions.
💊 Are medications managed by staff?
Yes, our trained caregivers assist with medication administration.
🚨 What happens in an emergency?
We have a 24/7 emergency response plan and trained staff.
📞 Need More Information?
If you still have questions, feel free to contact us:
📩 **Email is Prefered :** robert@bigheartgrouphomes.com
📞 **Phone:** 813-500-2686 (Available **Monday - Friday, 10 AM - 2 PM**)
🔗 **Website Inquiry Form:** [coming soon]